Pro Twins 01342 892888

Pro Twins Ltd Privacy Policy

​This privacy policy will explain how Pro Twins Ltd uses the personal data we collect from you.


* What data do we collect?
* How do we collect your data?
* How will we use your data?
* How do we store your data?
* Marketing
* What are your data protection rights?
* What are cookies?
* How do we use cookies?
* What types of cookies do we use?
* How to manage your cookies
* Privacy policies of other websites
* Changes to our privacy policy
* How to contact us
* How to contact the appropriate authorities


What data do we collect? 

Pro Twins Ltd collects the following data: 

* Personal identification information (Name, email address, phone number, etc.)

How do we collect your data? 

You directly provide Pro Twins Ltd with most of the data we collect. We collect data and process data when you: 

* Place an order for any of our products or services, or register online.
* Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
* Use or view our website via your browser’s cookies.


How will we use your data? 

Pro Twins Ltd collects your data so that we can: 

* Manage your account, process your order
* Contact you with special offers on products and services we think you may like.


If you agree, we may share your data with partner companies so that they may offer their products and services. 

* Ducati UK and Ducati Motor Holdings

When we process your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. 

How do we store your data? 

Pro Twins Ltd securely stores your data on our premises, at Unit 14 Lambs Business Park RH98LJ, on password secured devices. 


Pro Twins Ltd would like to send you information about products and services of ours that we think you may like. 

If you agreed to receive marketing, you may always opt out at a later date. 

You have the right at any time to stop us from contacting you for marketing purposes. 

Please contact us by phone (01342892888) or email ( if you no longer wish to be contacted for marketing purposes. 

What are your data protection rights? 

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following: 

The right to access - You have the right to request from us copies of your personal data. We may charge you a small fee for this service. 
The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete. 
The right to erasure - You have the right to request that we erase your personal data, under certain conditions. 
The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions. 
The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions. 
The right to data portability - You have the right to request that we transfer the data that we collected to another organisation, or directly to you, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at 01342892888 or 

What are cookies? 

Cookies are text files placed on your computer to collect standard Internet Log information and visitor behaviour information. When you hvisit our websites, we may collect information from you automatically through cookies or similar technology. 
For further information, visit 

How do we use cookies? 

We use cookies in a range of ways to improve your experience on our website, including: 

* Keeping you signed in
* Understanding how you use our website

What types of cookies do we use? 

There are a number of different types of cookies, however, our website uses: 

* Functionality - We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
* Advertising - We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. This means that when you visit another website, you may be shown advertising based based on your browsing patterns on our website.


How to manage cookies 

You can set your browser not to accept cookies, and the website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. 

Privacy policies of other websites 

Our website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. 

Changes to our privacy policy 

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 03FEB22. 

How to contact us 

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us 


Phone  01342892888 

Or write to us at: 
Pro Twins Ltd 
Unit 14 Lambs Business Park 
South Godstone 
Surrey  RH9 8LJ 

How to contact the appropriate authority 

Should you wish to report a complaint or if you feel that Pro Twins Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office 03031231113. 

© Copyright 2024 Pro Twins. All rights reserved

Pro Twins Ltd is authorised and regulated by the Financial Conduct Authority, (FRN 688828). Pro Twins Ltd is acting as a credit broker and is not a lender.

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